Private Internet Access Reviews 

11,008
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 304 reviews, reviewers had a great experience with this company. Customers frequently mention that the platform is extremely easy to use, allowing anyone to set it up smoothly without requiring advanced technical knowledge or complicated setup procedures. Consumers love the stable, consistent speeds across multiple devices and appreciate the freedom to choose from numerous global server locations. Many people also point out the exceptional value for money, noting the affordable subscription plans and long-term savings. Though some reviewers experienced high latency during gaming or noted occasional reliability issues with specific connection setups that required extra troubleshooting.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently describing the software as simple to... See more

Service

Clients share profound satisfaction with the service, frequently highlighting fast speeds, responsive support... See more

Price

Reviewers mention positive feedback about price, emphasizing that the cost is very reasonable, highly... See more

Product

Users describe positive interactions with product, highlighting that it is very easy to use and works great... See more

Value for money

People report positive experiences with value for money, highlighting the extremely reasonable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been my favorite VPN service after trying several when I was first choosing one. Aside from a few hiccups with passwords and settings, customer service was patient and helped me understand ho... See more

Rated 5 out of 5 stars

I renewed after 3+ years. I researched 1st and found it was still up there in favorable reviews. I was offered a great very competitive price to renew. It disconnects virtually instantly when needed.... See more

Company replied

Rated 5 out of 5 stars

Using PIA has been a completely seamless experience; it just works. I use it to keep my data more private from data brokers and trackers, and even to appear to visit sites from anywhere in the world s... See more

Company replied

Rated 5 out of 5 stars

Simply never had any issues over the course of over 6 years using their service. Their software runs well on the Linux distribution I happen to use (Calculate (Gentoo)), which was crucial to me.

Company replied


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.


Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(11,008)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My dedicated IP address is broken

My dedicated IP address is broken, no cause known and no solution yet. My webshop deployments are down, really annoying.

Of course I already contacted support first, but without a solution.

September 22, 2026
Unprompted review
Private Internet Access logo

Reply from Private Internet Access

Hi there, sorry to hear your dedicated IP isn't working, especially with your deployments affected. This needs a closer look from our technical team, please reach out to our support team directly so they can investigate and get you back up: support@piavpnsupport.zendesk.com or via live chat at privateinternetaccess.com.

The PIA Team

Rated 5 out of 5 stars

A reliable service.

A reliable service with reasonably east tweakings as needed. Service when needed is responsive. I have used PIA for many years now - very satisfied. Cost is reasonable. I buy in three year stints.

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

I’m disappointed that you’ve stopped…

I’m disappointed that you’ve stopped accepting cryptocurrency payments. As a result, I won’t be making any further purchases.

I also find the pricing rather odd, with amounts ending in unusual figures — £35.88 for 1 year and £58.11 for 3 years. The pricing feels unnecessarily strange and makes the overall experience less appealing.

Hopefully, you’ll reconsider the payment options and make the pricing more straightforward in the future.

September 9, 2026
Unprompted review
Private Internet Access logo

Reply from Private Internet Access

Hi Aarohi, thank you for the feedback on both points.

We can't confirm current payment method availability or pricing structure from here, but we'll make sure this feedback about crypto payments and pricing reaches the right team. If you have questions about current options, our support team can confirm: support@piavpnsupport.zendesk.com or via live chat at privateinternetaccess.com.

The PIA Team

Rated 5 out of 5 stars

This has been my favorite VPN service…

This has been my favorite VPN service after trying several when I was first choosing one. Aside from a few hiccups with passwords and settings, customer service was patient and helped me understand how to access the service. I bought multiple years of service and will be renewing when it comes around. It is a sound operation and worth the time and money.

September 13, 2026
Unprompted review
Rated 1 out of 5 stars

Can't contact anyone nor is there an…

Can't contact anyone nor is there an option to outside of reading through frequently asked questions like why don't you site work monitor my login information you give me. There's plenty that could be said don't use it. I generally don't leave reviews but here I thought I would make the time.

September 9, 2026
Unprompted review
Private Internet Access logo

Reply from Private Internet Access

Hi Jamie, sorry to hear you've had trouble reaching us beyond the FAQ. Live chat and email are both available for direct support: support@piavpnsupport.zendesk.com or via live chat at privateinternetaccess.com — we'd encourage trying those channels if you haven't already.

The PIA Team

Rated 1 out of 5 stars

Pia monitors your traffic

I got immediate service outages after posting certain political comments on social media, and I was able to arbitrarily reproduce this. Had to switch to another vpn provider to resolve. Whether or not you care about my politics or politics in general this means PIA DOES MONITOR AND LOG TRAFFIC. Pia lies when they claim not to monitor or log your traffic.

September 8, 2026
Unprompted review
Private Internet Access logo

Reply from Private Internet Access

Hi there, thank you for sharing this.

We can't confirm or investigate the specific cause of the outages you experienced from here, and we take claims about our no-logs policy seriously, this isn't something we can address or verify in this format. We'd strongly encourage you to contact our support team directly with the specific timeline and details so they can look into what happened: support@piavpnsupport.zendesk.com or via live chat at privateinternetaccess.com.

The PIA Team

Rated 3 out of 5 stars

Like the effectiveness of the app

Like the effectiveness of the app. BUT DON'T like fact that they have no phone customer service. The digital "help" is NOT HELPFUL to a technologically challenged.

Also, when upgrade phone , had to RE-SUBSCRIBE to PIA, paying for ANOTHER YEAR when my ongoing year had NOT RUN OUT!

September 5, 2026
Unprompted review
Private Internet Access logo

Reply from Private Internet Access

Hi there, thank you for the feedback, and we're sorry to hear about both the digital-only support experience and, especially, about being asked to pay for another year despite your current subscription not having expired, that's a serious billing concern. We can't access account or billing details from here, but we'd strongly encourage you to contact our support team directly to review and correct this: support@piavpnsupport.zendesk.com or via live chat at privateinternetaccess.com.

The PIA Team

Rated 5 out of 5 stars

I've been on the web since 1995.

I've been on the web since 1995.

I'm the nerd people ask for help.

I've been using PIA for about 3 years now, and price is great, speed it great, privacy.

Maybe one day Google and Bing will wake up and stop autoblocking vpn users as "robots"

We are not robots.
They know we are not robots.

They just want to sell us as a product.

"Do no evil" Google used to say.

I think calling all of your users and robots and making them jump through capcha is pretty evil.

November 7, 2025
Unprompted review

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