This has been my favorite VPN service after trying several when I was first choosing one. Aside from a few hiccups with passwords and settings, customer service was patient and helped me understand ho... See more
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Review summary
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Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Great VPN with a fantastic user…
Great VPN with a fantastic user interface
My dedicated IP address is broken
My dedicated IP address is broken, no cause known and no solution yet. My webshop deployments are down, really annoying.
Of course I already contacted support first, but without a solution.

Reply from Private Internet Access
Good and great
perfection
Its easy to work with and best value…
Its easy to work with and best value for your your budget.
A reliable service.
A reliable service with reasonably east tweakings as needed. Service when needed is responsive. I have used PIA for many years now - very satisfied. Cost is reasonable. I buy in three year stints.
This product is so easy to use
This product is so easy to use. The Price is great, the service is great, and their practices are the reason I won't go anywhere else.
I’m disappointed that you’ve stopped…
I’m disappointed that you’ve stopped accepting cryptocurrency payments. As a result, I won’t be making any further purchases.
I also find the pricing rather odd, with amounts ending in unusual figures — £35.88 for 1 year and £58.11 for 3 years. The pricing feels unnecessarily strange and makes the overall experience less appealing.
Hopefully, you’ll reconsider the payment options and make the pricing more straightforward in the future.

Reply from Private Internet Access
This has been my favorite VPN service…
This has been my favorite VPN service after trying several when I was first choosing one. Aside from a few hiccups with passwords and settings, customer service was patient and helped me understand how to access the service. I bought multiple years of service and will be renewing when it comes around. It is a sound operation and worth the time and money.
Can't contact anyone nor is there an…
Can't contact anyone nor is there an option to outside of reading through frequently asked questions like why don't you site work monitor my login information you give me. There's plenty that could be said don't use it. I generally don't leave reviews but here I thought I would make the time.

Reply from Private Internet Access
Pia monitors your traffic
I got immediate service outages after posting certain political comments on social media, and I was able to arbitrarily reproduce this. Had to switch to another vpn provider to resolve. Whether or not you care about my politics or politics in general this means PIA DOES MONITOR AND LOG TRAFFIC. Pia lies when they claim not to monitor or log your traffic.

Reply from Private Internet Access
Like the effectiveness of the app
Like the effectiveness of the app. BUT DON'T like fact that they have no phone customer service. The digital "help" is NOT HELPFUL to a technologically challenged.
Also, when upgrade phone , had to RE-SUBSCRIBE to PIA, paying for ANOTHER YEAR when my ongoing year had NOT RUN OUT!

Reply from Private Internet Access
I've been on the web since 1995.
I've been on the web since 1995.
I'm the nerd people ask for help.
I've been using PIA for about 3 years now, and price is great, speed it great, privacy.
Maybe one day Google and Bing will wake up and stop autoblocking vpn users as "robots"
We are not robots.
They know we are not robots.
They just want to sell us as a product.
"Do no evil" Google used to say.
I think calling all of your users and robots and making them jump through capcha is pretty evil.
Several years now and not one problem…
Several years now and not one problem my son is with Telstra and he is always in touch with them and the delay in getting through drives him mad.
PIA is an easy to use VPN service
PIA is an easy to use VPN service. Always recommend.
Price and convenience is very good
great prices always works great
Abdullahi Muhammed 219141140 zenith bank
Abdullahi Muhammed 219141140 zenith bank
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