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Recent reviews
Gareth Jones
One star because there is no option for zero. My parents’ home was completely destroyed by a fire on 22 June 2026, along with five vehicles. AAC has been handling the vehicle claims on behalf of KGM Underwriting Services. More than 13 weeks later, the claims remain unresolved. One vehicle was assessed as a Category A total loss and valued at £40,000 on 21 July, with a net settlement of £39,800 stated as payable subject to indemnity being cleared and investigations being completed. Despite this, the payment has still not been made. My father made numerous telephone calls and was repeatedly told that the claims were still being looked at and that they were waiting for a report, without any meaningful explanation of what was actually holding things up. I subsequently took over the correspondence with my father’s authority and sent repeated written requests asking for basic information: what was preventing settlement, whether anything remained outstanding from my father, what investigations were still being carried out and when the claims could reasonably be expected to settle. Several emails went completely unanswered. Eventually, after I called specifically to ask why nobody was responding, James Larkin replied with a single vague email saying that AAC was awaiting the claims team to review the “Robertson’s report” and give them the go-ahead to proceed. No explanation was provided as to what the report related to, when it had been received, what was being investigated or whether it affected all five vehicles. I then sent further emails asking precisely those questions. Again, they went unanswered. I have now made formal complaints to both AAC and KGM because it has proved impossible to obtain a straightforward explanation of what is happening with these claims. There was also an extremely poor telephone interaction when I called to chase the unanswered correspondence. The member of staff sighed when I provided the claim number, questioned the information I was giving her and, after putting me on hold, returned with “you alright?” before subsequently criticising my tone when I expressed my dissatisfaction with the way the call had been handled. I appreciate that insurance claims can require investigation and I am not suggesting that legitimate checks should be skipped. The problem is the complete lack of transparency and apparent lack of urgency. After more than 13 weeks, we still don’t know exactly what is preventing settlement, what remains outstanding or when these claims will be resolved. For someone who has just lost their home and virtually everything they own, having to repeatedly chase an organisation simply to obtain basic information about their insurance claims is unacceptable. My experience has been extremely poor, and I would expect considerably better communication, responsiveness and ownership from an organisation responsible for handling insurance claims.
April Patricia
have been dealing with a vibration/shaking issue with my 2024 BMW, which has less than 15,000 miles, since June. Over the past several weeks, I have gone through appointments, phone calls, dealership visits, and escalation to BMW Customer Relations, and I still do not have a resolution. The dealer has had my car for about a week, plus an additional three days, and the issue is still not fixed. I have been bounced back and forth between BMW Customer Relations and the local dealership with no clear ownership of the problem. BMW finally had an engineer look at the vehicle, only for me to be told that the engineer did not have the proper tools needed to complete the diagnosis or repair. What is even more frustrating is that BMW still cannot tell me whether there is going to be a fix or what the next steps are. The craziest part is that BMW seems to think I should simply be okay with continuing to drive the vehicle the way it is. I do not think it is reasonable to expect a customer to accept an unresolved vibration/shaking issue in a 2024 vehicle with less than 15,000 miles, especially after the amount of time the dealer has already had the car and the number of times I have had to escalate this. I am genuinely saddened and disheartened by this entire experience. More than anything, I feel dismissed. I gave up a great car that I genuinely enjoyed, my Tesla, because I believed I was moving into another premium vehicle and ownership experience with BMW. Instead, I have spent weeks dealing with frustration, uncertainty, repeated escalation, and an unresolved problem. I truly love cars, and this experience has taken a lot of that joy away from me. Instead of enjoying my BMW, I have been making calls, going back and forth with the dealer and BMW Customer Relations, and trying to get someone to take responsibility and give me a clear answer. For a company that markets itself as a premium luxury brand, this entire experience has been extremely disappointing. I should not have to fight this hard just to be heard, taken seriously, and given a clear answer about a vehicle I purchased in good faith. At this point, I have lost confidence in BMW and how they stand behind their vehicles. I would not recommend anyone purchase a BMW based on the experience I have had. My car is still not fixed, BMW still cannot tell me if there is a solution or what happens next, and somehow I am expected to just accept driving it this way.
Linda Farris
DO NOT DO THIS UNLESS YOU ARE ABSOLUTELY SURE YOU WANT IT. I had a trial period for the Workspace app which ended on Sept 22. On Sept 21, I tried to cancel that trial period, but the website took me in loops for 3 hours, and I could not complete the cancellation. On the 22nd, I saw they were charging me, so I tried again. Same result. Another 3 hours wasted with this nonsense. Still could not figure out their loops. On the 24th, I tried again. I went through at least 4 email exchanges with their techs, with no luck. Then they connected me to a live person. Still no luck. Transferred to another person, After ANOTHER 4 HOURS ON THEIR WEBSITE, I finally got a cancellation notice. I cannot express how hard they make it to get away from this. I saved my screen captures. 10 legal size pages of notes on correspondence regarding this mess. I am no slouch at the computer. I have over 20 years of working on them in my own business. This is deliberately difficult. AVOID IT AT ALL COSTS.
Burner McAccount
If I could give a zero I would. My work just switched to these quacks and all of a sudden they want to contest a medication I've been on for years. Put aside all your reservations about trans people for a second. The meds we're on often can't just be abruptly stopped. It's not safe. Not only have they delayed my meds BY WEEKS they are aggressively misgendering me on the line and pushing their beliefs by saying things like "have a blessed day" and "lord be with you" after finding out that I'm calling in relation to my hormones. Your beliefs should not be affecting your customer service. NEVERMIND THAT I AM CHRISTIAN MYSELF. When they ask me if I want to do the survey I say YES and they hang up. I'm going to have to consider what authoritative bodies I can report them to--maybe to the main line insurance I have that is sub-contracting them. Overall I'm PISSED.
Susan Russell
I am trying to contact someone about Tavio. I purchased one package. My physician has advised me not to use this because of my medical condition. Another package has arrived. I just need to know who to contact to stop these packages from coming to my home and I sure don’t need the charges. I want e refund. No packages have been opened. I took the first one to the post office. It was going to cost me around $20.00 to ship it back. They told me to ask the company for a return label. Now I need 2 return labels. Can you please help me with this product. I’m sure it would be safe for someone else just not me. Any help would be appreciated. Thank you
Keysha Randle
I’ve contacted the company but haven’t had any luck. It feels like I’m stuck going back and forth between both companies, with each blaming the other, and I still don’t have my products. Her Fantasy Box is using a cheap delivery company named Gofo that will not delivery to your door step they rather delivery to any unauthorized location for everyone to have dibs on a package you paid for the service is lousy if you want to experience not getting your products, or refund go for it at this point its still gave not received my merchandise or refund dont waste your time!!!!
Abdullah
Honestly the best Business I have ever come across in every single avenue. Firstly the customer experience is like none ever, Attiyah London go way beyond standard customer support and are willing to assist in all your queries. I can truly say I have never experienced this level of customer support. Also, its not just thier customer support, the products they have on sale are premium and highly recommend all thier products as I have ordered from them before. Delivery was very fast and dispatch swift. Amazing, would have given more than 5 stars if possible!!!
IDH
The coaches are great, they have a lot of time for you and plan out your meals, supplements and workouts for you in a tailored fashion to suit you and your lifestyle and goals, and are on hand to chat to via the trainerize app. There is also Skool for learning about diet, nutrition, exercises etc, plus a Facebook group for posting achievements and to provide a community of guys on the same journey as a means of motivation. I lost about 17 kg in just under 6 months, so it does work!
Caro Pena
Purchased SketchUp software but was unable to install . Customer service / tech support was totally unresponsive for 2 months. This week after several emails and WhatsApp messages I was able to get tech support but their help was insufficient to resolve the issue. There has no been any acknowledgment and or apology to the lack of customer service. I have requested a refund and have not yet gotten any answer. Stay away from this terrible business.
Tina Gonzales
I give a one because I had too. Men were fake. And I had it for 4 days maybe…. Got charged over and over. And cancelled everything in early sept…. But I get a notice today that my subscription got renewed when it’s cancelled and I purchased what ever which how when I cancelled my subscription? Apple won’t help me I’ve submitted multiple fraud and refund request claims and they always disappear? Total scam did it as a joke and regrets it 1000%
Kirsty Bint
My daughter had her first policy with them. Got a red week in her first week because of things wrongly recorded but learnt from that week. They decided 2 weeks later to cancel.the insurance.live chatted them to talk about it, they said there weren't going to cancel it but they they emailed to say they were cancelling because of the Red week 3 weeks ago. Ridiculous company will review them everywhere I can to warn people.
Danielle Grasso
If I could give this site and customer service a NEGATIVE number I would! Terrible quality product for too much money. COMPLETELY A SCAM! DO NOT ORDER ANYTHING!! You will regret it immediately! Products did not even come with tags. Order from Walmart and I’m sure it would be better quality and experience. This site, the company, products and costumer service get an F minus
Jenny
UPDATE – £159 REFUND RECEIVED As promised, I am providing an update regarding my £159 refund. After I raised the matter through Resolver, I was contacted by Estée Lauder’s Support Team and the issue was finally resolved. I can now confirm that the full £159 refund has been received. I would like to thank Resolver for their help in bringing this matter to a resolution.
Patricia Wilson
This company is about being as NON LEGIT AS POSSIBLE. DONY DO ANY BUSINESS WITH THEM. I AUTHORIZED THEM TO TAKE $1.00 FROM MY ACCOUNT. THEY TOOK $7.95 FROM MY ACCOUNT. I KNOW THATS NOT A HUGE SUM BUT IF YOU THINK HOW MANY PEOPLE THEYVE DONE THIS TO. ON TOP OF THAT, THEIR LISTED PHONE NUMBER HANGS UP ON YOU AFTER THE SECOND RING. NO GOOD!!!
Marco Brown
Verizon representatives will give inaccurate information put the information in writing and still not honor the agreement. This should be illegal for a company as big as Verizon to get away with this type of behavior. They are not a reputable company, they’re a conglomerate that takes advantage of the everyday people and that is horrible
Aidan Konja
Worst customer service I’ve received in a while. Purchased over $1000 in tickets and they won’t help me login to my account. Concert it in 3 days and it’s been 3 months of me trying to login into my account. They think 1 email asking for patients and to keep “retrying” is a good service. Nobody to call or reach it out to. Pathetic
David Schomburg
Scammers. When signing up I told them I was already taking glp1s and was going to start the dosage at 1.7mg. They decided after I had paid to make the starting dosage .2mg. After I escalated this situation, they proceeded to expedite shipping the rest of the treatment so they didn’t have to refund me. AVOID THIS COMPANY
Steve Morris
Ordered a frying pan cjeacked on delivery status today 2 days later and its not been sent from the north island yet BUT Queenstown briscos have 8 in stock 2 hours up the road from invercargill Its rediculess that my order has to come from the north island and was not simply sent down from Queenstown
Emma Clive
Accountability and meeting with someone that is knowledgeable about food and healthy habits is so helpful! I’m developing a better relationship with food and movement because of my dietician and tracking my food choices. Sometimes the AI app updates are not as user friendly but it overall does the job.
Crystal Green
